Tesco’s wide-ranging deployment of mpro5 across their Facilities Management, Security and Insurable Risk business units provides a broad case study for the use of smart supermarket technology in the form of mobile workflow and job scheduling. The case study is a prime example of how the flexible nature of mpro5 can allow for wide-scale roll-out and return on investment across even the very largest businesses.
While retail is the overarching category of this case study, some of the specific applications of mpro5 mentioned are good examples of use cases for Cleaning and Security. Our work with Tesco over the years is something we are very proud of and we always look forward to working with them on new challenges and opportunities to streamline their business operations.
Using mpro5 for housekeeper schedules, ad-hoc cleans and smart washrooms ensures that the stores are kept clean and standards remain high.
Stores use mpro5 for Health and safety checks and security patrols with proof of presence to verify someone was at the right place at the right time.
All paper-based in-store checks and logbooks now completed on the mpro5 app in situ, saving thousands in paper printing costs and streamlining checks.
In-store staff use the app to quickly record information. Investigation of false slips & trips claims is now minimal.
Hundreds of thousands of pounds a year saved in both printing costs and insurance payouts. ROI is measurable and clear.
Extending the system to cover Store Logbooks and Service Credits took weeks from scoping to deployment due to mpro5’s flexibility.
Powerful dashboards for full visibility of store, region and contractor performance as well as customer footfall insights and trends.
Contracted staff use mpro5 primarily to follow and record cleaning operations, catering provision and security health checks. For cleaning and cleaning auditing, Near Field Communication (NFC) tags are distributed throughout stores for Housekeepers to scan to record their specific location against which to record information on the mpro5 app. Since GPS is not accurate indoors, mpro5’s Proof of Presence feature is a cost-efficient, effective way for Housekeepers to confirm that they were at a particular location to complete their work. This is also particularly important for Security operations in order to verify that a security guard met each checkpoint on time during walk-around checks.
All on-the-ground operational schedules are supplemented with an ability in the mpro5 app to log or raise any issues encountered in the store, while on the job. Examples of issues encountered could be missing equipment, security alerts or a spillage. In terms of both cleaning and security, the benefits from more efficient, disciplined operations in retail are passed on to the customer in the form of cleaner, safer stores. A cleaner and safer retail environment is important to encourage return visits and to maintain high brand standards and perception.
A headline application of mpro5 in this smart supermarket technology case study is for defending against false slips and trips claims in stores. Recording spillages or obstacles such as fallen shelf items using the mpro5 app is particularly valuable, since it provides accurate, verifiable and thorough evidence against false claims made by customers. The app enforces photos and automatically captures timestamps as part of the spillage/obstacle recording mobile workflow, and this evidence is instantly and automatically compiled into comprehensive reports. Legal teams and the stores themselves are, as a result, empowered with indisputable data and save thousands of hours every year that were previously spent on investigating whether a slip or trip claim was valid. The number of pay-outs made has also fallen dramatically.
After stores had been using mpro5 for a number of years, we were made aware of an ongoing need to track service credits, which are a mechanism for penalising contractors when standards are not met. Within days, mpro5’s configuration specialists adapted the solution to cater for service credits in line with their requirements and as a result, quickly displaced a separate inflexible system previously used for this.
The service credit functionality analyses audit history and scoring in order to apply fines to contractors, escalating where there is repeated poor performance. Importantly, the mpro5 app also allows for the contractors themselves to monitor their performance, with automatic alerting in place for when they may be approaching a fine.
In terms of wider reporting, by mandating contractors to log their work on the mpro5 app, management have full visibility of scoring, trends and performance across disciplines and stores. Work completed on the app is sent via the cloud to management dashboards that let them filter to whichever granularity they like, from specific housekeepers’ progress, to overall regional performance. These dashboards are designed to allow management to focus on improving under-performing areas by working with contractors to adapt operations based on data-driven decisions.
The mpro5 team were able to rapidly tailor and deploy over 160 processes in the mpro5 app for staff to record Store Logbook information. The processes cover general retail logbooks, safe & legal checks, food safety and accident book logging. There are primary benefits for using digital logbooks: reduced paperwork and automated corrective actions. mpro5 has saved hundreds of thousands of pounds a year in the printing costs by replacing paper logbook forms with mobile technology – smart supermarket technology bringing the biggest return on investment doesn’t have to be robots and Augmented Reality!
Tens of thousands of users, having downloaded the mpro5 app onto their smartphone or tablet, complete their logbook checks in situ, rather than having to complete paperwork after the fact. Managers can inspect any logbook entry in the cloud at any time, with it becoming instantly available after the user has submitted it, such that there’s no more time lag from capture to report.
This retail case study is not only a good demonstration of the various applications of mpro5, but is also a great example of our Integration capability. The mpro5 platform also integrates with a variety of the client’s existing systems including Verisae, Zendesk and TAP. This, along with Single Sign On (SSO) integration allows for a smooth user experience and a seamless transfer and storage of data. SSO firstly means that all staff can log in quickly and easily using their normal company login details, removing the need for them to manage disparate sets of credentials. SSO also powerfully allows staff to be given the appropriate permissions and user roles when they log into the app, so that they can get started straight away on the job schedules and workflows that are available to them. This is particularly important given the huge number of staff now using the mpro5 app.
Having achieved successful digital transformation across departments by helping mpro5’s Internet of Things module was implemented to enable on-demand washroom cleaning. Sensors on-site feed data into the mpro5 platform for store footfall, washroom footfall, soap dispenser usage, toilet roll dispense usage and bin fullness. mpro5 can then automatically schedule the housekeepers to perform cleans or refills on-demand in order to improve customer experience.
To find out more about how mpro5 can help your business, book a free online infoDemo. Our consultants can speak from experience about how you can unlock efficiency gains in your retail environments or grocery stores.