mpro5 ensures stations and trains are kept to high standards for Arriva Rail Northern. Northern use their powerful mpro5 system for both train and station cleaning and auditing. Their important processes are now all paperless and hugely more efficient. In addition, we installed tags in every carriage of Northern’s train fleet. As a result, users can tap-in to easily confirm the carriage they are auditing at that time. In partnership, we met tight delivery timescales and continue to provide reporting, maps and graphs for the management teams. Northern has so far enjoyed productivity gains of “up to 25%, with no drop off in quality of service”.