mpro5 helps Compass with brilliant brand standards across their customers’ buildings, stores and premises. With over 15,000 sites across the UK and Ireland alone, their previous paper based solution was inefficient, wasting company time and money. mpro5 covers the breadth and width of hard and soft Facilities Management services using phones and tablets. It is perfectly placed to allow Compass Group to increase efficiency and reduce costs. Mobile staff are empowered to go about their daily tasks with everything they need.
Case details
Location:
UK
Started
2013
Category:
Facilities Management, Security, Catering
The Challenge
Operations at scale
Compass Group operate in a number of areas across industries, including maintenance, catering, security, cleaning and more. Clearly, each of these areas have numerous processes from food safety monitoring, to security checks. With over 15,000 sites and undergoing so many processes every day at each, paperwork was stacking up.
Paperwork
With manual means of auditing, performing daily jobs and checks was both time-consuming and expensive. When completing paperwork, Compass Group faced time lags before they were able to receive it and make reports. Also, the reports themselves took a long time to make. Overall, this inefficient reporting also gave a lack of visibility across the business.
Does your business face similar challenges to those that Compass group faced? Perhaps you operate in similar industries and want to know more about how your operations could be improved. Click here to book an online InfoDemo with one of our team today to learn how mpro5 can help.
The Solution
mpro5 helps Compass with brilliant brand standards by allowing them to get jobs done on a phone or tablet. Below outlines the different ways Compass Group use mpro5, which shows how flexible the solution really is.
Compass Group use mpro5 across its many brands, including 14Forty, ESS, Chartwells, LSS, Restaurant Associates, and Eurest. Compass use mpro5 in sites from Chelsea Football Club to Wimbledon.
No matter the subject, mpro5 helps them get the job done on a phone or tablet. Clearly, Compass trust mpro5 to be flexible to all of their needs.
Cleaning
Keeping a building clean is important for the efficient running of a business and the health, safety and happiness of your workers and visitors. Using mpro5, Compass Group employees carry out a range of cleaning services, using the their mobile devices.
- Users perform periodic and scheduled cleans, capturing proof of works on the job.
- When users report a maintenance request, mpro5 triggers remedial and follow up actions
- mpro5 helps cleaners capture incidents, and sends them off immediately
- With photo evidence, Compass are protected against false insurance claims. This is similar to how Tesco use mpro5.
- mpro5 is the tool that Compass use to audit cleaning to ensure they meet the highest standards for their customers
- The app also records user-friendly customer satisfaction surveys
Maintenance
Maintenance, both planned and reactive is key to keeping buildings in good working order. mpro5 allows staff to carry out jobs on their smartphones and tablets with the information they need to stay safe and be efficient. Here are some features that benefit Compass Group in performing efficient maintenance.
- mpro5 schedules planned preventative maintenance down to users’ phone or tablet
- In addition, users can perform reactive maintenance since everything is triggered as and when a problem is reported
- All of the maps, graphs and reports help Compass remain compliant and demonstrate this easily.
- The app logs uses GPS and tags to log lone workers positioning, ensuring they are safe when on duty
Security
Security isn’t just about keeping your premises secure, but your staff also, especially when working on their own. Via mpro5, managers can keep an eye on security staff, especially out of hours. They can also allow staff to carry out their daily tasks, protecting them every step of the way.
- mpro5 handles both manned guarding and patrols with checkpoints
- The app automatically demonstrates proof of presence with tap-ins for tags or GPS location
- Users complete workflows and site surveys all the time using mpro5
- Void unit inspections are now all paperless and automatically generate reports
Catering and HACCP
HACCP (Hazard Analysis and Critical Control Point) is an essential for any business involved in catering and food preparation. With countless forms and audits, going paperless with mpro5 is the easiest way to stay in control. In fact, remaining compliant and keeping standards high is easy with mpro5. This is due to standardising workflows and storing essential documentation on devices for staff to use as and when needed. Restaurants and events also need to maintain the exceptional compass brand standards and this can be done on mpro5 too.
- HACCP forms are quickly and easily completed without paper, with reports automatically generated
- Compass complete food safety audits using the app to record all the evidence they need to provide
- Brand standards workflows ask the user questions about restaurants or catering which can then drive improvements
- Compliance is super easy, as all the necessary reporting and scores are handled for Compass by mpro5
- For all of the above, electronic signature capture is included within the process.
The Results
Better control and overview
Compass Group are more efficient with managing their large workforce. For example, they now know where their staff are and what they are doing, with ease. In addition, they can now react quickly in the case of a maintenance request, since mpro5 schedules it automatically for them. With all of their constituent parts using mpro5, having one common system makes it easy to standardise data and processes too.
Reactivity and improvements
Compass have also improved their rate of hitting Service Level agreements. mpro5’s maps and graphs allow Compass group to look at trends across their entire workforce. As a result, they can intelligently drive improvements and are achieving KPIs. Therefore, Compass can win and retain contracts by demonstrating improved pass rates. Finally, by saving time from manual forms and reports, they have improved their reactivity and reputation.
mpro5 is proud to work alongside Compass Group, and continues to adapt and grow their system all the time. Compass Group continue to trust the mpro5 to be highly reactive to their needs, but with attention to detail.
Find more case studies here.
