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How to improve your contract retention rate?...
Contract review time can be a white-knuckle experience for many cleaning businesses. You think you’ve maintained decent audit scores, but is that enough: have you delivered the expected outcome and will they or won’t they sign on the dotted line for another year?
Read MoreNHS asset management: when is it time to throw in...
Estates teams face a quandary with NHS assets. Manage them well and you’ll release a much-needed windfall, squander them and you’ll always be short of funds to invest in areas that really make a difference. Now it’s been recognised that “an attractive and well-maintained environment makes an important contribution to the well-being of patients” you might finally have the budget to improve patient-facing areas.
Read MoreIt's time to talk about the 'experience' in...
Today I want to talk about a third and final aspect of digitalisation in QSRs (Quick Service Restaurants) – the customer experience. If you read about this online, you might get the impression that the only thing QSR’s are focused on is queue busting, installing big touch screens and minimizing interaction with staff.
Read MorePolish your audit performance with dynamic...
Dynamic cleaning is one of those rare phenomena – a development that’s a win for everyone involved. Soft FM companies can cut costs and improve the quality of their delivery, customers enjoy better value and higher standards and the cleaners themselves are under less pressure as they have clear direction on where to focus their efforts, and maximise their productivity.
Read MoreEmpower your employees with BYOD
Companies have been more trusting of their employees since the pandemic forced everyone to work at home. In much the same way that employers realised their staff could be trusted to get on with the job despite being unsupervised, they are also realising that they can trust them to use their phone for work without opening Candy Crush.
Read MoreStop wasting time producing PPM reports
Technical compliance with a Planned Preventive Maintenance (PPM) schedule should not be complex to achieve. After all, there are clear instructions specifying what needs to be done, how it should be done and when. So why are PPMs such a headache for many NHS trusts? I’d argue that it’s not meeting the compliance requirements that’s the issue, but proving you met them.
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