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It's time to talk about the 'experience' in...
Today I want to talk about a third and final aspect of digitalisation in QSRs (Quick Service Restaurants) – the customer experience. If you read about this online, you might get the impression that the only thing QSR’s are focused on is queue busting, installing big touch screens and minimizing interaction with staff.
Read MoreIs Your Business Ready for Natasha’s Law?
If you’re in the food or catering industry, then chances are you’ll be all-too-familiar with landmark labelling legislation coming into force this October. At least, I hope you are. Because Natasha’s Law is set to shake up the entire sector – and businesses need to be prepared.
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