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It's time to talk about the 'experience' in...
Today I want to talk about a third and final aspect of digitalisation in QSRs (Quick Service Restaurants) – the customer experience. If you read about this online, you might get the impression that the only thing QSR’s are focused on is queue busting, installing big touch screens and minimizing interaction with staff.
Read MoreEmpower your employees with BYOD
Companies have been more trusting of their employees since the pandemic forced everyone to work at home. In much the same way that employers realised their staff could be trusted to get on with the job despite being unsupervised, they are also realising that they can trust them to use their phone for work without opening Candy Crush.
Read MoreSmart Technology & Transforming Customers' Retail...
Imagine walking into a store and seeing a mess in the front display units: Shelves are disorganised, stock low and a prior customer abandoned their half-full shopping cart. Is this a one-off mess or something the store regularly faces? When it comes to the customer experience, little things can quickly add up to a negative perception.
Read MoreFour ways remote monitoring (IoT) can transform...
Unless you’ve been living under a rock for the past few years, you’ll have heard about remote monitoring, also known as theInternet of Things (IoT), but you might be wondering “What can it do for me?”So, for starters, here are four ways this technology, coupled with asmart digital solution to make sense of the data, can improve food safety, increase efficiency, enhance your customer experience and boost sales.
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