3 min read
NHS asset management: when is it time to throw in the towel?
Estates teams face a quandary with NHS assets. Manage them well and you’ll release a much-needed windfall, squander them and you’ll always be short...
UK (5)
3 min read
It's time to talk about the 'experience' in customer experience
Today I want to talk about a third and final aspect of digitalisation in QSRs (Quick Service Restaurants) – the customer experience. If you read...
3 min read
Polish your audit performance with dynamic cleaning
Dynamic cleaning is one of those rare phenomena – a development that’s a win for everyone involved. Soft FM companies can cut costs and improve the...
4 min read
Make safety and quality the bread and butter of your QSR
The quick service restaurant (QSR) market is fierce. Customers expect quality food and great service at low prices. And to stay competitive,...
4 min read
MAKE LIFE MUCH EASIER FOR YOUR TRAIN DRIVERS
Driving a train takes high levels of skill and concentration. And with passenger and public safety at stake on every journey, it carries a great deal...
3 min read
Are your cleaning audits a waste of time?
Be honest with me now. Do your cleaning audits give you anything of value or are they just a tick-box exercise you’re forced to perform to satisfy...
2 min read
Retailers: Are you drowning in data?
I’m guessing a lack of information isn’t a problem for you as a retailer. It’s knowing what to do with it and how to make sense of it that can be...
3 min read
Empower your employees with BYOD
Companies have been more trusting of their employees since the pandemic forced everyone to work at home. In much the same way that employers realised...
3 min read
Stop wasting time producing PPM reports
Technical compliance with a Planned Preventive Maintenance (PPM) schedule should not be complex to achieve. After all, there are clear instructions...
4 min read
Why merchandising matters for quick service restaurants
When you visit your favourite quick service restaurant (QSR), nothing you see – from the moment you enter to the moment you leave – is there by...