Customer Spotlight: Goodwater | mpro5
We sat down with Chris King, Operations Director and Co-Owner of Goodwater, to discuss how mpro5 has improved their service and efficiency. Goodwater...
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How can an automated service credits system help retailers get value from contractors?
When retailers outsource their cleaning to third party suppliers, those that win the bid normally have a great pitch. But, in the long run how can retailers efficiently monitor whether (and to what extent) the suppliers’ staff are meeting standards. Without a system in place:
But, even using an auditing system that isn’t quite right can lead to:
Instead, retailers need to adopt a solution that can capture the cleaning operations, and auditing, before automatically calculating the service credits due for each contractor. Service credits are are financial penalties for suppliers when they don’t deliver Service Lines (e.g. cleaning or security) to a satisfactory standard. These calculations take into account patterns of failing audits over time. Here’s an example of how mpro5 provides a digital automated service credits solution for Morrisons:
Correlating the service credits, with individual audit reports including notes, photos and other evidence prevents any dispute on the the suppliers owe. In this way, retailers can enforce standards, oversee operations and improve customer satisfaction… winning!
We sat down with Chris King, Operations Director and Co-Owner of Goodwater, to discuss how mpro5 has improved their service and efficiency. Goodwater...
When you visit your favourite quick service restaurant (QSR), nothing you see – from the moment you enter to the moment you leave – is there by...
We sit down with Tier 1 Support Analyst George Budden to discuss his role in supporting customers, and why mpro5's service and support stands out...