Industry Insights | mpro5

Digitalization Trends Boost Customer Satisfaction

Written by Fred Whipp | Sep 11, 2024 2:00:23 PM

This article originally appeared in Progressive Grocer.

 

The retail industry is at a critical turning point with increased consumer spending and a demand for more technological advancements. A positive customer experience is crucial for retailers achieving success. According to PWC, 32% of all customers would stop doing business with a brand they loved after one bad experience...