Improving Mobile Workforce and Field Service Management, Customer Experience and Operational Performance

Before mpro5, Northern Rail were unable to provide accurate audit scoring to stakeholders. They were looking for a workforce app to let them efficiently complete inspection checklists for cleaning and health & safety. Northern’s teams now use their mpro5 app to record inspection checklists and auditing forms, with automatic scoring, across their stations and trains.

Northern have saved time and money by going paperless. Scheduling and monitoring their field staff is now easy. When staff record a fault with a station or train on the app, mpro5 sends remedial action tasks to maintenance or Network Rail automatically. This has minimised delays, helping Northern improve Service Level Agreement performance. Their mpro5 dashboards give them an overview of operations and trends. They can now present transparent and accurate scoring to their stakeholders.

Compass Group operate over across 15,000 different sites across the UK and Ireland offering maintenance, security, catering and cleaning services. Their workforce forms include security checks, cleaning rotas, inspection forms, maintenance checklists and more. Compass’ paper-based job forms were inefficient and expensive. Compass now use mpro5 to complete all of their mobile job forms and form checklists.

The mpro5 workforce app helps Compass’ operations be more reactive with automatic remedial action scheduling. Their reporting is efficient and centralised and helps them maintain high standards for their many clients. mpro5 is used across all of Compass’ brands and sites including Wimbledon and Chelsea FC.