User FAQs

Here’s some FAQs for mpro5 app users. These should give you some pointers about how to sync your device, reset your password and more.

How do I login?

  1. From the mpro5 login screen, press the gear in the top right hand corner.
  2. In the registration screen, check that you have the correct company name with mpro at the front e.g. ‘mproMyCompany’
  3. Press ‘register’
  4. Enter your login details. Username and Password
  5. Press ‘login’

I have forgotten my password. How do I reset it?

  1. From the mpro5 login screen, press the ‘Forgot Password’ button
  2. Now enter in your email and username.
  3. Now press ‘Forgot Password’
  4. You will recieve an email to reset your password

How do I go back to the home screen?

At any stage you can select the ‘go to hub’ button in the top right hand corner.

How do I reset my password from within mpro5?

  1. Go to the mpro5 home screen.
  2. Press the three lines  in the top right hand corner.
  3. Select ‘Settings’  from the pop out menu.
  4. Now press the ‘Password’  button that can be found along the bottom bar.
  5. Fill in your current password.
  6. Enter your new password and confirm it.
  7. When you are ready press ‘Reset Password’.

How do I sync my device?

  1. Go to the mpro5 home screen.
  2. Press the three lines in the top right-hand corner of your screen.
  3. When the menu pops out from the left-hand side, select ‘Settings’.
  4. Select ‘Sync’ from the three options along the bottom bar.
  5. Now press the refresh icon in the top right of your screen.

How do I refresh my jobs?

  1. Go to ‘My Jobs’.
  2. You will see a screen showing your jobs that are currently available.
  3. To refresh your jobs swipe down on the middle of the screen.

How do I update the app?

Android:

  1. Go to the Play Store on your device.
  2. Then, select the three lines at the top left of the screen and go to ‘My Apps & Games’.
  3. Now you will be on the update screen.
  4. Either update all your apps or scroll down to check if mpro5 is listed and then press ‘Update’.

How do I change the colour and text size of mpro5?

  1. From the mpro5 home screen, select the three lines in the top right.
  2. Then, select the settings button.
  3. Now, select the pallet and paintbrush at the top of the screen.
  4. You can now change the font size and the theme by selecting the different options.

How do I know which version of mpro5 I have downloaded?

  1. From the mpro5 home screen, press the three lines in the top right hand corner
  2. Now, select settings.
  3. You will now see the version number on this screen.

How do I contact support?

Not found what you are looking for in this FAQ section? Feel free to get in touch with our support team on 01892542444 or email them at support@crimsontide.co.uk