A Tailored Coffee Machine Servicing System

 

mpro5 ensures Illy coffee machines look great. Euro Food Brands’ sales and service team use mpro5 on tablets to complete audits of all of its coffee machines. mpro5 asks users questions relating to the quality of the coffee as well as the workings and cleanliness of each machine part.

 

Prior to using mpro5, staff from Euro Food Brands came into the office every Friday to complete unfinished paperwork. Now, staff complete all paperwork on their tablets whilst on the job.

 
mpro5 app
"Prior to using mpro5, staff from Euro Food Brands came into the office every Friday to complete unfinished paperwork. Now, staff complete all paperwork on their tablets whilst on the job..”

A Partnership That's Still Fresh

We have worked closely with Illy Coffee for almost 10 years to provide the ideal solution, managed devices and support for their requirements.

Save Time

When users capture data on the mpro5 app, this synchronises with Euro Food Brand’s cloud-based mpro5 portal. As soon as a user has completed an audit, mpro5 emails managerial staff with the audit report.

Be Agile

A major benefit of the system has been the fact that mpro5 works on and offline. If one of its team loses mobile coverage or Wi-Fi, the mpro5 app securely stores all the data on the device.

Save Money

Costs have been cut by lowering paper usage. But, in addition mpro5 eliminated the need to spend time in the office to catch up.

Drive Performance

Staff now have an additional day available to spend meeting and servicing customers. This inevitably leads to increased business opportunities.

"mpro5 ensures Illy coffee machines look great. Euro Food Brands’ sales and service team use mpro5 on tablets to complete audits of all of its coffee machines. mpro5 asks users questions relating to the quality of the coffee as well as the workings and cleanliness of each machine part."

Our Approach

Talk To The Team