MPRO5 BLOG

How FM Software is Transforming Health & Safety Management

FMs play a pivotal role in the health and safety policies & procedures of a business. Discover how FM software helps secure the workplace for all occupants.

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Service Quality Regimes (SQRs) in the Rail Industry Explained

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The Three Types of NHS Cleaning Audits Explained | mpro5

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Delivering newspapers using mpro5

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How can you improve your contract retention rate?

Contract review time can be a white-knuckle experience for many cleaning businesses. You think you’ve maintained decent audit scores, but is that enough: have you delivered the expected outcome and will they or won’t they sign on the dotted line for another year?

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NHS asset management: when is it time to throw in...

Estates teams face a quandary with NHS assets. Manage them well and you’ll release a much-needed windfall, squander them and you’ll always be short of funds to invest in areas that really make a difference. Now it’s been recognised that “an attractive and well-maintained environment makes an important contribution to the well-being of patients” you might finally have the budget to improve patient-facing areas. 

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It's time to talk about the 'experience' in...

Today I want to talk about a third and final aspect of digitalisation in QSRs (Quick Service Restaurants) – the customer experience. If you read about this online, you might get the impression that the only thing QSR’s are focused on is queue busting, installing big touch screens and minimizing interaction with staff.

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Polish your audit performance with dynamic...

Dynamic cleaning is one of those rare phenomena – a development that’s a win for everyone involved. Soft FM companies can cut costs and improve the quality of their delivery, customers enjoy better value and higher standards and the cleaners themselves are under less pressure as they have clear direction on where to focus their efforts, and maximise their productivity.

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Data is invaluable, but only with action

Mark Twain might have once said, "Data is like garbage. You'd better know what you are going to do with it before you collect it.", and I couldn't agree more.

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Could superglue be the cure for your...

If there’s one thing trickier than managing employees, it’s managing subcontractors. It’s a familiar problem to NHS estates and facilities managers who have to rely heavily on an army of specialists, engineers and maintenance teams to manage their estates and keep them safe and operational.

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Make safety and quality the bread and butter of...

The quick service restaurant (QSR) market is fierce. Customers expect quality food and great service at low prices. And to stay competitive, businesses must work with margins that are paper thin and constantly being squeezed. 

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MAKE LIFE MUCH EASIER FOR YOUR TRAIN DRIVERS

Driving a train takes high levels of skill and concentration. And with passenger and public safety at stake on every journey, it carries a great deal of responsibility too.

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Are your cleaning audits a waste of time?

Be honest with me now. Do your cleaning audits give you anything of value or are they just a tick-box exercise you’re forced to perform to satisfy the contract?

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Retailers: Are you drowning in data?

I’m guessing a lack of information isn’t a problem for you as a retailer. It’s knowing what to do with it and how to make sense of it that can be overwhelming.

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Empower your employees with BYOD

Companies have been more trusting of their employees since the pandemic forced everyone to work at home. In much the same way that employers realised their staff could be trusted to get on with the job despite being unsupervised, they are also realising that they can trust them to use their phone for work without opening Candy Crush.

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Stop wasting time producing PPM reports

Technical compliance with a Planned Preventive Maintenance (PPM) schedule should not be complex to achieve. After all, there are clear instructions specifying what needs to be done, how it should be done and when. So why are PPMs such a headache for many NHS trusts? I’d argue that it’s not meeting the compliance requirements that’s the issue, but proving you met them.

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